PRIVACY POLICY

INFORMATION WE COLLECT

We collect both personal and non-personal information when you use our internet services. Personal information includes your name, address, email, phone number, and other identifying information. Non-personal information includes your IP address, browser type, operating system, and the pages you visit on our website. How We Use Your Information We use your information to deliver and improve our internet services, to communicate with you, and to comply with legal obligations.

At Littile York By Metro , we understand the importance of protecting your personal information and are committed to safeguarding your privacy. This privacy approach outlines the types of information we collect, how we use it, and the measures we take to protect it.

INFORMATION WE GATHER

We may collect the following sorts of information when you use our internet services:

Personal Information: We collect personal information such as your name, address, email address, phone number, and payment information (such as credit card number or bank account details) when you sign up for our services. We may also collect personal information when you ask us questions or feedback.

Usage Information: We may collect information about how you use our internet services, including the websites you visit, the date and time of your visits, and the duration of your sessions. We may also collect information about your device, including your IP address, browser type, and operating system.

Network Information: We may collect information about the performance of our network and the devices connected to it, including information about the speed and quality of your internet connection.

How We Use Your Information

We may employ the information we collect for the following purposes:

To Provide Our Services: We use your personal information to provide and bill for our services and to communicate with you about your account and any changes or updates to our services

To Improve Our Services: We use your usage and network information to analyze and improve our services, including troubleshooting network issues and identifying areas where we can enhance our service quality.

To Comply with Legal Obligations: We may use your personal information to comply with legal and regulatory requirements, including responding to court orders, subpoenas, or other lawful requests.

To Customize Your Experience: We may use your usage information to personalize your experience on our website by providing recommendations or relevant advertisements.

HOW WE SHARE YOUR INFORMATION

We may share your information with our affiliates to provide and improve our services, as well as to offer additional products or services that may be of interest to you. Service Providers: We may convey your information to third-party service providers who help us to provide our services, such as payment processors or customer support vendors.Law Enforcement and Regulatory Agencies: We may share your information with law enforcement or regulatory agencies when required to comply with legal or regulatory obligations.Other Third Parties: We may share your information with other third parties with your consent or as the law permits.

DATA SECURITY

We take the security of your information seriously and have implemented physical, technical, and administrative measures to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption and authentication tools to protect your data in transit and at rest and limit access to your information to only those workers who need it to perform their job duties.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and other tracking technologies to improve your online experience and analyze usage data. Cookies are small text files that are stored on your device when you visit our website. They enable us to remember your preferences and tailor content to your interests. We may also use cookies to track your website usage and analyze trends.

YOUR CHOICES

You have the right to control your personal information and how we use it. You may opt out of marketing emails and other communications from us anytime. You may also disable cookies on your browser, but this may limit your ability to use certain features of our website. Changes to this Policy We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically. Your continued use of our services after we post changes to the policy will indicate your acceptance of the changes.’

CHILDREN'S PRIVACY

Our services are not intended for children under the age of 13, and we do not intentionally collect personal information from children under the age of 13. If you are below the age of 13, please do not use our services or provide any personal information to us.

YOUR CALIFORNIA PRIVACY RIGHTS

As a California resident, you have special rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include the right to know what personal information we collect, utilize, and reveal about you, the right to ask that we delete your personal information, and the right to opt out of the sale of your personal information. To exercise your CCPA rights, please get in touch with us using the information provided below.

CONTACT US

If you have any questions or concerns about our privacy policy, don’t hesitate to get in touch with us at

Info@metrobylittleyork.com

740 West Little York Road Houston TX 77091

We will reply to your inquiry as soon as possible and work to address any concerns you may have

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When you visit Metro BY Little York, your privacy matters as much as your connectivity. We understand that choosing a mobile provider involves sharing personal information, from account details to device preferences. Our approach to privacy is built on transparency and respect, ensuring that the data you provide is handled with care and used only for the purpose of delivering the services you need. Whether you are browsing phone options, comparing plans, or managing bill payments, we work to keep your information secure and your experience straightforward, so you can focus on staying connected without unnecessary worry.

The information we collect is gathered with a clear purpose: to help you find the right phone, plan, or service for your lifestyle. From the moment you step into our store or reach out online, we aim to understand your needs so we can offer relevant guidance and support. This may include details about your current device, your usage habits, or the type of plan you are considering. We use this information to improve your experience, recommend suitable options, and ensure that every interaction you have with our team is efficient, friendly, and tailored to what matters most to you.

Protecting your personal data is a responsibility we take seriously. We employ reasonable safeguards and follow established practices to help keep your information safe from unauthorized access, misuse, or disclosure. Our team is trained to handle customer details with professionalism and discretion, whether you are paying a bill, upgrading your device, or asking questions about your account. While no method of transmission or storage can be guaranteed as completely secure, we continuously work to strengthen our processes and stay aligned with industry standards, so you can feel confident entrusting us with your information.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. Any sharing that does occur is limited to what is necessary to provide the services you request, such as processing a payment or activating a device on the network. When we work with partners or service providers, we expect them to uphold the same commitment to confidentiality and data protection that we extend to our customers. This careful approach ensures that your privacy remains a priority at every step, from your first visit to ongoing support and beyond.

If you have questions about how your information is collected, used, or protected, our team is here to help. We believe that clear communication is part of good service, and we are happy to explain our practices or address any concerns you may have. You can also manage your preferences and make choices about the information you share with us, giving you greater control over your experience. By keeping the lines of communication open, we aim to build a relationship of trust and reliability, ensuring that every visit to Metro BY Little York leaves you feeling informed, supported, and confident in the service you receive.

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